Lobby Seaside Los Jameos

Frequently Asked Questions: Seaside Los Jameos

Please find the frequently asked questions below. If you do not find an answer to your question, you can contact us via email info@los-jameos-playa.es or phone + 34 928 51 17 17.


When is the reform? How long will it last?

From 02.03.2025 until 30.06.2025. Seaside los Jameos will be closed for renovations.

What is going to be reformed?

All rooms will be refurbished with two different designs, the kitchen and outdoor buffets will be refurbished, there will be a new snack bar in the pool area, a new a-la-carte paella and tapas restaurant with terrace, a whole new family area with mini-club, water games and a kiosk bar, a new games room, a new gym and adaptations will be made to be even more sustainable and efficient.


What payment options does the hotel offer?

Credit card, debit card or bank transfer.

Do I need a credit card to make online reservations?



How do I get to the hotel?

Guests can get to the hotel by taxi or public transport.

How much is a taxi from the airport to the hotel?

The airport is only 4 km away. The approximate driving time is 10 minutes and a taxi cost approximately 10-15 €.

What is the distance to the beach and the main shopping area in Puerto del Carmen?

Our Los Jameos is situated right next to the beaches of Los Pocillos and Matagorda. The main shopping area and nightlife of Puerto del Carmen is only a short 5-minute car ride away.

Is there parking available next to the hotel?

Free public parking spaces are available around our hotel.

Is there an ATM next to the hotel?

Yes, there are several ATMs around our hotel. The nearest ATM is located on the beach promenade and can be reached on foot in 2 minutes (at the beach exit on the left).


Which languages does the Reception speak?

German, English, Spanish, French

From what time can I check in at Los Jameos?

The room you have booked is guaranteed to be available from 15:00h, but it is of course possible to arrive earlier.

Until what time can I check out?

You can use your room until 12:00h on the day of departure.

Is it possible to have a late check out?

Late Check-out is available on request and subject to availability. Please contact our reception desk in advance.

Does the hotel offer baby cots?

Yes, a baby cot is available free of charge upon request.

Is it possible to provide an extra bed in the room?

Yes, it is possible to provide a bed for children (up to 12 years old) in all rooms and upon request.

Are there rooms with connecting doors?

Yes, we have rooms with connecting doors. We have several rooms that can be connected by a connecting door or a small, separate corridor. In addition to our family rooms & suites, this makes them ideal for families.

Are there smoking rooms at Los Jameos?

No, the hotel has no smoking rooms. Smoking is allowed in specified outdoor areas and on the balconies of the rooms.



What are the meal times for breakfast, lunch and dinner?

  • Breakfast: 08:00 - 10:30 hrs.
  • Lunch: 13:00 - 15:00 hrs.
  • Cake and pastries: 15:00 - 17:00 hrs. (included with All Inclusive)
  • Dinner summer: 18:30 - 21:45 hrs.
  • Dinner winter: 18:00 - 21:15 hrs.

Is it possible to book half board or all-inclusive on site?

Yes, of course. If you change the catering option of your stay from breakfast to half board or from half board to All Inclusive, the hotel will charge an extra supplement per person/day. Said charge will be established by the hotel on the day of arrival.

Do you cater for special dietary needs?

We offer various gluten-free products on request, such as muesli, bread, pizza, pasta, crêpes etc. And of course, we can also adapt our culinary offer for guests with a lactose intolerance. For vegetarians our buffets always offer vegetarian alternatives.

What is the dress code at Seaside Los Jameos?

The dress code in the Seaside Los Jameos Playa restaurant in the evening requires men to wear full length trousers and shirts with a sleeve. Please do not wear swimwear, flip-flops, sportswear, shorts or tank tops in the restaurant. In the months of July and August Bermuda shorts are permitted.


Does the hotel offer WLAN and how much does it cost?

Our WLAN is available free of charge to all hotel guests.

Are pets permitted in the hotel?

Dogs up to 5 kg are welcome in the hotel. The cost per day, per dog is 15 €. For more information click here

What free service do you offer for a guest's birthday?

We delight our birthday guests with a festively decorated table with flowers and a small gift. Please contact our reception desk or the management team to arrange this.

Is the pool heated?

Yes, our main pool is heated all year round.

Can sun loungers be reserved? 

The reservation of sun beds is not permitted in our hotel. Therefore, every day at 11am, 12am and 4pm our team checks the reserved sun beds and removes the towels to prevent this practice. 

How long is the SPA area open?

The spa is open from Monday to Saturday from 10.00 to 19.30 and Sundays from 14.00-19.30.

Is the entrance to the Spa included in the room price?

Yes, the use of our various saunas, the multi-sensor showers and the plunge pool is included in the price.

Are there gift vouchers for the Spa available?

Yes, you can buy gift vouchers for SPA treatments.

Is there a hair salon?

Yes. You can book an appointment upon arrival.

How many meeting rooms are at the Seaside Los Jameos?

Flexible event spaces include a 244 m² conference hall with capacity for max. 150 persons and a 156 m² meeting room for max 90. persons.

Can I get a group discount?

Yes, we offer special prices for groups. From 10 rooms you receive a special group discount, while for groups of 25 persons or more one member of the group can share a double room free of charge. For more information please contact our group travel team: groups@seaside-collection.es